FAQs

Payment methods 

We accept Visa, Mastercard, American Express, Discover, Shop Pay, Apple Pay, Google Pay, Amazon Pay, and PayPal. 

Processing & Shipping

Please allow 2-3 days for order processing. For U.S. & Canada shipping please allow 3-5 business days to receive your order. For international shipping please allow up to 15 business days to receive your order. Please note that Covid-19 may create a delay in estimated shipping times. You may choose USPS or UPS as your desired courier. 

Product Shelf-life

All of our products are 100% natural and do not contain any added preservatives. Each purchased product should be stored in moderate-to-cool temperatures. None of our products should be stored in temperatures above 75 degrees. Our product shelf-life is 12 months. 

When Will I Start Seeing Results? 

Within the first use you will immediately notice the difference in quality of our products. However, we recommend using our products consistently over the duration of a month to see both improved hair and skin results.

Returns & Refunds

We have a strict no refund and no return policy. If there is an issue or concern with your order, please contact us via email or our contact form and we will do our best to rectify the matter. We are known for top rated customer service. We are here to help you!

★ Reviews

Reviews

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K
LOC'D Care Kit
Kaamilah
Highly Recommend

I’ve gone through a lot of products during my 6 years journey, and I’ve finally found my fit! I don’t think I’ll use any other brands after this. My hair is soft, smooth & smells amazing! Highly recommend!!!

C
LOC’D Conditioner
Cochise Carter
Love the product!!

I really like this product!! I feel like it's having a very nice effect on my locs. The pleasant smell,it's non-greasy, and it's made my hair feel and look better. I'm now a customer, and a fan!!

j
LOC’D Shampoo
joshua fulton
The Lather

This lathers amazingly love the smell of it and how soft it is not a thick gel.

j
Scalp Care Kit
joshua fulton
Smells great

Love the way it makes my hair and scalp feel very refreshing plus they smell great.

K
LOC’D Conditioner
Karen K Richardson
Wonderful products

When I lived in WPB, I enjoyed having Gina as my loctican. My hair grew and it’s condition improved. Gina was and is always providing valuable information about hair and health in general. I am glad that I can continue to receive her products and support through the mail.